Common Issues

Running into a problem with Ordara? You're in the right place. Below are the most common issues users encounter, along with links to detailed solutions.

Quick Links

• Email Connection Issues — Problems connecting your email account, authentication errors, or IMAP configuration.
• Sync Issues — Orders not appearing, missing data, duplicates, or the web dashboard not updating.
• AYCD Integration — Connecting Ordara through AYCD, and why AYCD's own settings control what syncs.
• Time Synchronization — "Clock out of sync" or "Unable to verify time" errors at startup.
• Update Issues — Problems installing updates, macOS Gatekeeper warnings, or installer failures on Windows.

General Tips

Before diving into a specific topic, try these first:

1. Restart the app. Close Ordara completely and reopen it. This resolves many temporary issues.
2. Check your internet connection. Ordara needs an active connection to reach your email server and sync with the web dashboard.
3. Verify your email credentials. If you recently changed your email password or revoked an app password, you'll need to update it in Ordara.
4. Make sure Ordara is up to date. Older versions may have bugs that have already been fixed. Check for updates by restarting the app.

TIP

Most issues can be resolved by restarting Ordara and confirming that your email credentials are still valid. Start there before trying anything else.

Using AYCD?

If you connect Ordara through AYCD, remember that Ordara can only read mail AYCD has already fetched. Ordara cannot make AYCD sync — it reads whatever AYCD currently holds.

So if orders are missing or aren't going back far enough, the fix is almost always on the AYCD side, not in Ordara:

• Make sure AYCD's email scanning / auto-sync is enabled for the accounts (and the Unified or Individual mode) you connected.
• Check how far back AYCD is configured to fetch. Ordara's Scan Back Date can't reach older mail than AYCD has pulled.

Configure AYCD first for how often and how far back it fetches, then let Ordara read from it. See the AYCD Integration guide for details.

Still Need Help?

If none of the troubleshooting pages solve your problem, reach out to us and we'll help you get things sorted out.